Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- For your convienience and ours, we apply a flatrate shipping & handling amount of $5.00 per order.
- You will reveive notice when your order has been shipped with any pertinant shipping information.
- Privacy & Security
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We appreciate the trust you place in Joan Shepherd's Letters from Santa, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on September 9, 2015, describes the information we collect and how we use it.
We always welcome your questions and feedback. For privacy-related issues, please contact us.
Information We Collect
We may collect information (including name, address, telephone number, email address and date of birth) when you:- Place an order from our catalogs or on our Web site
- Request a catalog
- Receive a gift package
- Create an account at joanshepherdlettersfromsanta.com
- Sign up for Joan Shepherd's Letters from Santa email updates
- Are referred to us through a marketing promotion
We maintain the data that you provide us, along with a record of your purchases, in a secure database.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies".
Information We DO NOT Collect
For purchases we direct you off of our site, and onto Paypal's site to run the transaction. Therefor we never collect, or retain, your credit card information on our site. Please see Paypal's Privacy Policy regarding your credit card information. - Returns & Replacements
- When you shop at Joan Shepherd's Letters from Santa, your satisfaction is always guaranteed. In the event you do need to return or exchange an item you purchased from us, we want to make it as easy as possible. Please contact us with any concerns or questions.
- Ordering
- Viewing Orders
- If you have an JoanShepherdLettersfromSanta.com account, log in and click on the 'My Account' button in the top menu. From here, you can see your past orders, and recipients.
- Updating Account Information
- For successful communication and order processing, we ask that you keep you account information as updated as possible.